Last Updated: August 1, 2026

At Sanatan Trip, we are committed to providing a smooth and transparent booking experience. We understand that travel plans may change, and our refund policy is designed to be fair to both our guests and our service partners.

1. Booking Confirmation

Your booking is confirmed only after the required advance payment or full payment has been successfully received and a booking confirmation has been issued by Sanatan Trip.

2. Cancellation by the Customer

All cancellation requests must be submitted in writing via email or through our official customer support channels.

The following cancellation charges apply:

• More than 30 days before departure: 10% of the total tour cost will be deducted. The remaining balance will be refunded.
• 15 to 30 days before departure: 25% of the total tour cost will be deducted.
• 7 to 14 days before departure: 50% of the total tour cost will be deducted.
• Less than 7 days before departure or No Show: No refund will be provided.

Certain tours, festival departures, helicopter bookings, train tickets, flights, hotel reservations, and special pilgrimage packages may have separate cancellation terms, which will be communicated at the time of booking.

3. Non-Refundable Charges

The following charges are generally non-refundable unless otherwise specified:

• Registration or booking fees
• Visa fees
• Travel insurance premiums
• Flight, train, and helicopter ticket cancellation charges
• Government taxes or statutory fees already paid
• Any third-party service charges

4. Refund Processing

Approved refunds will be processed within 7–14 business days after cancellation approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Refunds will be credited to the original payment method used for the booking.

5. Cancellation by Sanatan Trip

If Sanatan Trip cancels a tour due to operational reasons, insufficient bookings, government restrictions, natural disasters, or any unavoidable circumstances, customers will be offered one of the following options:

• Reschedule the tour to a future available date.
• Receive travel credit for a future booking.
• Receive a refund after deducting any non-recoverable charges already paid to third-party suppliers, where applicable.

6. Force Majeure

Sanatan Trip shall not be held responsible for cancellations, delays, or changes caused by events beyond our reasonable control, including but not limited to natural disasters, floods, landslides, pandemics, government restrictions, war, civil unrest, strikes, or adverse weather conditions.

In such cases, refunds will depend on the recovery of payments from airlines, hotels, transport providers, and other service partners.

7. No Refund for Unused Services

No refund will be provided for any unused services after the tour has commenced, including but not limited to accommodation, meals, sightseeing, transportation, or any other included services.

8. Modification of Booking

Any request to change travel dates, passenger details, or tour services will be subject to availability and may incur additional charges.

9. Contact Us

For cancellation or refund requests, please contact us through our official communication channels.

Sanatan Trip

Plot No.73, Pushpanjali Baikuntha,
Phase-2, Rukmini Vihar, Vrindavan,
Mathura, Uttar Pradesh, 281121, India
Website: www.sanatantrip.com
Email: tours@sanatantrip.com
Contact No.: +91-7017204805

We are committed to resolving all refund-related queries promptly and fairly.